Claims and Returns:

• If you have a problem or discrepancy with an order, contact our customer service department immediately at Babybiz@ymail.com .  Please specify your order number.
• All claims for shortages, damages, returns, etc., must be made within 72 hours of receipt of merchandise.
• Returns Should have RA# clearly printed on the outside of the package , the appropriate address shall be e-mailed to together with the RA#
• Defective merchandise must return to us with a piece of tape indicating the location of the flaw.
• All returns must be made within 7 days of customer's receipt of merchandise.   The product is undamaged and 100% within its original packaging and tags.  All original receipts and invoices accompany the purchase.
• No credit or exchanges will be made without the returned items being received in our warehouse and inspected. 
• Absolutely NO CASH REFUNDS.  
• If item is returned for size or color exchange, it must be exchanged for an item of equal value or higher value
• All returns subject to a 15% restocking charge in addition to freight charges.   Please remember you are responsible for return freight charges.
• All unclaimed or refused shipments are subject to a 15% restocking charge, in addition to freight charges.
• No returns will be accepted by our warehouse without a valid return authorization number issued by one of our customer service representatives.
• ABSOLUTELY NO REFUNDS  on Personalize Items unless there was an error on our part such as spelling of name, etc.
• ABSOLUTELY NO RETURNS on printed, washed, or decorated merchandise by the buyer. Garments must be inspected before printing.
• Availability of merchandise is subject to change or discontinued without notice.
• Baby’s Basket reserve the right to change any of the above policies and procedures at any time without prior notice.

Back Orders

Out-of-stock items will be back-ordered upon customer request.  We will attempt to notify you if any item on your order is not in stock or if there is a shortage with your order.  We reserve the right to substitute items in event of out of stock or discontinuation of an item.  Only an item of equal quality and value will be substituted.